Billing Support Specialist

SKELARLas Vegas, NV, US

7 days ago

Job type

Full-time

Job description

Billing Customer Support Specialist

Howly is a Ukrainian startup in the ecosystem of the multi-product company and venture builder SKELAR. We aim to revolutionize the online consultation sphere and actively work on a platform that will make this possible. We are currently looking for a Billing Customer Support Specialist who will communicate with our users via email and help them resolve any payment issues they encounter.

Responsibilities :

Assist customers via email with subscription cancellations, refunds;
Follow all necessary instructions to provide quality services;
Resolve tickets through Zendesk;
Work on a 3 by 3 schedule.

Required skills :

Knowledge of English from B1 level and above;

6 months+ experience in customer support or billing support teams is desirable but not mandatory;

Experience with payments is a plus.

What we offer :

Remote work format. You can work from any point in Ukraine and the world;

20 days of vacation per year;

Unlimited sick leave days with a doctor's note;

Health insurance after the trial period;

Fixed schedule 3 / 3 (morning, evening, night, 3 days off) Morning 07 : 00 - 17 : 00. Evening 15 : 00 - 00 : 00. Night 23 : 00 - 07 : 00;

Career opportunities for the development of professional skills.

In addition to businesses, we develop the SKELAR foundationa charitable foundation created by the company's employees. Within the initiative, we create and fund projects that help overcome the consequences of the war and rebuild Ukraine.

SKELAR is an environment for the self-realization of people who can create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue developing tech businesses, conquering global markets, and working for the victory of Ukraine.

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Billing Specialist • Las Vegas, NV, US