Senior Customer Success Manager

Senior Customer Success Manager

As Relyance AI's Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You'll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint success plans with them to ensure there is a clear plan in place to achieve the challenges customers are looking to solve using Relyance AI.

This is a hybrid role, but candidate must be located in San Francisco, Bay Area.

As a Customer Success Manager, your role will include :

• Conducting check-in meetings for tactical items and performing business reviews with C-level executives / decision-makers to align on their objectives and business outcomes (customer lifecycle management).
• Understand customer workflows and proactively identify customers who aren't maximizing their opportunity with our product / service and reach out to create an action plan to help them achieve success.
• Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.).
• Becoming a Relyance AI product expert. Identify process gaps, templatize, and implement playbooks to scale and maximize the value from the product.
• You will be responsible for renewals GRR. Collaborate with the Sales team for additional expansion opportunities.

This role could be a fit for you if you bring :

Bonus points for :

Working at Relyance AI :

At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other's, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both.

Relyance AI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $160-190,000.