Japanese speaking Inside Sales Coordinator

Basic Qualifications Education and Experience :

• BS / BA Degree in industrial business / sales area or equivalent experience preferred.
• Minimum 3+ years of experience in a similar role preferred. Key Competencies
• Strong communication skills, excellent interpersonal skills and customer service skills required.
• Japanese language for oral and written required for daily communication with overseas contacts.
• Advanced Excel skill
• Familiar with SAP system / SFDC system preferred.
• Must be proactive and collaborative.
• Handle multi-tasks by prioritizing while managing timeframe..
• Participate in all required training and development.
• Ensure full compliance with all corporate policies, internal controls.
• Insures protection of company assets in all areas through front line knowledge and experience.

Other Requirements :

• Projects as Assigned.

Additional Job Description :

10%

• Prepare / provide information to complete ISP forecast report, Weekly inventory report, Stock analysis report, etc. for supervisor / management.
• Monitor / maintain NEXUS system data periodically for each RSM to ensure internal forecast and provide report to factory sales group for their forecast as streamline process.
• Provide supervisor with potential stock machine(s) being sold to ensure the sale is supported fully from stock inventory or we need to order missing item(s). I reworded…not sure I understood sentence.

20% - Sales Support

• Support various type of equipment sales-related requests from Regional Sales Managers including - Cost and GP analysis information, SAP quotations, Product information, Order history, Delivery status, etc.
• Prepare RFA (Request of Approval) on behalf of RSM, Sales manager, in the system for special payment terms, necessary equipment / parts pre-order, and consignment, Scrap request, etc.
• Maintain all equipment order information in shared drive for service, PMO and sales teams.
• Support engineering and development teams for required equipment special spec / cost and communicate with factory for development and trial licenses, etc. if necessary.
• Communicate factory’s machine sales window contacts for machine spec combination check, solutions and request special spec development when required.
• Upon receipt of new purchase order, review PO for accuracy, if necessary, request of revision to obtain valid PO, including payment terms, incoterms, ship to address, etc.
• Request finance group for new customer’s SAP account registration including sold-to, ship-to, equipment location, contact person.
• Prepare Order Package with complete information and submit to operation group for process.
• Conduct support meetings with other groups to assure the sharing of order status information, including order review meeting, request order / shipment status after confirmation of system accuracy for order processing.
• Assist Aftermarket sales manager for NEXUS system input and order package for process.

10% - Other Duties

• Support all system changes through knowledge transfer, collaboration, demonstrations, testing new systems when implemented. Make suggestions and implement towards continuous improvement to ensure the team is as efficient as possible.