Talent.com
PRO Services Specialist

PRO Services Specialist

Floor & Decor HoldingsMount Pleasant, SC, US
30+ days ago
Job type
  • Full-time
Job description

PRO Services Representative

Base Pay : This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose : Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary Responsibilities Include :

  • Understanding trends in the PRO Market
  • Collaboration with the Installation Materials and Design Services departments
  • Building the sales organization and serving our PRO customers

Minimum Eligibility Requirements :

  • High School diploma or equivalent
  • Associate Degree or higher is a plus
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation
  • Strong written and verbal communication skills
  • Experience with Salesforce / CRM software is a plus
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus
  • Essential Job Functions :

  • Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers
  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations
  • Collaborate with the Store Team to identify PROs in our Store
  • Maintain extensive knowledge about Floor & Decor products
  • Train and support the Store Team on how to use our selling process
  • Understand our PRO business to educate our PRO customers and expand their participation
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card
  • Coordinate and assist with PRO Customers in-store activities
  • Collaborate in all store initiatives
  • Demonstrate ability to make effective program and benefit presentations
  • Must possess excellent customer service skills and be results oriented
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives
  • Working Conditions (travel & environment) : This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

    Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

  • Monday - Friday 7 : 00 AM - 8 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Pickup Hours :

  • Monday - Friday 7 : 00 AM - 7 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Benefits & Rewards :

  • Bonus opportunities & career advancement opportunities at every level
  • Programs that help you reach your financial goals : 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
  • Work-life balance, including : Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    Create a job alert for this search

    Service Specialist • Mount Pleasant, SC, US

    Related jobs
    • Promoted
    • New!
    Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    UberMc Clellanville, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Part-time gig : Earn at least $2455 in your first 176 trips.

    Part-time gig : Earn at least $2455 in your first 176 trips.

    UberMc Clellanville, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Side gig : Earn at least $2455 in your first 176 trips with Uber, guaranteed.

    Side gig : Earn at least $2455 in your first 176 trips with Uber, guaranteed.

    UberAwendaw, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    Senior Environmental Technical Claims Specialist

    Senior Environmental Technical Claims Specialist

    Argonaut Management Services, IncCharleston, SC, United States
    Full-time
    Argo Group International Holdings, Inc.American National, US based specialty P&C companies, (together known as BP&C, Inc. Brookfield Wealth Solutions, Ltd.BWS"), a New York and Toronto-listed public...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Flexible $ : Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    Flexible $ : Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    UberAwendaw, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Fast Pay - Earn at least $2455 in your first 176 trips, guaranteed.

    Fast Pay - Earn at least $2455 in your first 176 trips, guaranteed.

    UberAwendaw, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Side gig - Earn at least $2455 in your first 176 trips with Uber, guaranteed.

    Side gig - Earn at least $2455 in your first 176 trips with Uber, guaranteed.

    UberAwendaw, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Drive With Uber : Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    Drive With Uber : Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    UberMc Clellanville, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Drive with Uber - Earn at least $2455 in your first 176 trips with Uber.

    Drive with Uber - Earn at least $2455 in your first 176 trips with Uber.

    UberMc Clellanville, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Drive with Uber : Earn at least $2455 when you complete 176 trips with Uber, guaranteed

    Drive with Uber : Earn at least $2455 when you complete 176 trips with Uber, guaranteed

    UberMc Clellanville, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Quick Earnings : Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    Quick Earnings : Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    UberAwendaw, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Choose your schedule - Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    Choose your schedule - Earn At Least $2455 For Your First 176 Trips, Guaranteed.

    UberAwendaw, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Side gig : Earn at least $2455 in your first 176 trips driving, guaranteed.

    Side gig : Earn at least $2455 in your first 176 trips driving, guaranteed.

    UberMc Clellanville, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    Licensed Clinical Therapist (LISW-CP / LPC / LMFT)

    Licensed Clinical Therapist (LISW-CP / LPC / LMFT)

    LifeStance HealthAwendaw, SC, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Flexible schedule - Earn at least $2455 by driving 176 trips with Uber

    Flexible schedule - Earn at least $2455 by driving 176 trips with Uber

    UberMc Clellanville, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Part-time gig : Earn at least $2455 for your first 176 trips, guaranteed.

    Part-time gig : Earn at least $2455 for your first 176 trips, guaranteed.

    UberMc Clellanville, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago
    • Promoted
    Program Admin III

    Program Admin III

    Scientific Research CorporationNorth Charleston, SC, United States
    Full-time
    Supporting all travel requirements for contractor personnel, including, but not limited to : travel orders, Aircraft and Personnel Automated Clearance System (APACS), Synchronized Pre-deployment & O...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Drive with Uber : Earn at least $2455 when you complete 176 trips.

    Drive with Uber : Earn at least $2455 when you complete 176 trips.

    UberAwendaw, SC, US
    Full-time +1
    Earn at least $2455 driving with Uber when you complete your first 176 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 11 hours ago