Shared Medical Appointment Coordinator
Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.
The Shared Medical Appointment (SMA) Coordinator is responsible for the successful coordination of shared medical visits. They are focused on front desk functions as well as coordinating visits and activities for the participants. The SMA Coordinator approaches their tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.
We offer :
- $20 to $22 per hr.
- Monday to Friday 8 am to 5 pm
Comprehensive Benefits Package includes :
Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)Low employee premiums, especially given rich benefits
$25 Primary Care Physician and Specialist Co-pays (in-network)Low deductibles and co-insuranceFree provider visits and services at all Salud facilitiesPreferred prescription pricing at Salud pharmaciesDental PPO planIncludes Employee Discounts at All Salud Dental Facilities
VisionGenerous vacation accrual10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)Up to 8 Paid accrued Sick Days per yearDefined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is requiredyou receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.Flexible Spending AccountsBasic Life and AD&DSupplemental Life and AD&DShort-Term & Long-Term DisabilityAccident & Critical Illness InsuranceEmployee Assistance ProgramOur Mission is to provide a quality, integrated healthcare home to the communities we serve
Specific Duties :
Works in conjunction with other Medical Providers, Dental Providers, Behavioral Health Providers, and all other staff to ensure that the patient obtains the highest standard of integrated health carePatient recruitment and education on shared medical visitsCoordinates physical rooms, staffing, and electronic health record management following standard protocolsOrders supplies, snacks, and equipment such as binders, marketing materials, and facilitator guides necessary for the efficient operation of the clinicResponsible for completing front desk functions, including appointment preparation, patient registration, insurance verification, money collections, patient reminders, etc.May serve as a greeter, front desk receptionist, and / or cashier when not involved in group-related tasksPrepares educational materials and supplies for each cohort / patient meetingCommunicates regularly with all providers, facilitators, and support staff regarding the SMA visits and program to ensure all are properly informed and answer any questions regarding its coordinationProvides patients with approved resources and information pertaining to their visitsCoordinates efforts with the Maternal Child Health Coordinator (MCH Coordinator) for patient referrals, hospital records, and visits for OB patientsServe as the expert in job functions in their area. They are the go-to person for questions, support, and staff trainingAssists with data collection and evaluation of the SMA program. Reporting and solving problems that may ariseFollows procedures for the electronic health records systemPromotes to all staff a "excellence in customer service" attitude to meet the needs of all SALUD patientsEnsures safety standards are met in the Front Office as identified by AAAHC, OSHA and Salud Policies / ProceduresRespects privacy by adhering to all HIPAA standards for patient and employee confidentialityActs as a patient advocate for our vulnerable populations by ensuring that patients are fully informed and comfortable with their visit to SALUDCareer ladder positions at Salud are required to complete the career ladder through level four, which is most closely associated with their role. This includes completing all the courses, passing the exams, having satisfactory reviews, and obtaining the outside certification as quickly as these levels are available and within the parameters established by Salud. Those unable to complete the ladder within the parameters set by the organization will not be allowed to continue in their current role. May be required to travel to other clinics based on staffing shortagesPerforms other duties as assignedQualifications : Education :
High school diploma or GEDExperience :
Two years of front desk / customer service experience in a medical setting preferredBilingual English / Spanish preferredKnowledge, Skills, and Abilities :
Must work well with the other patient care team membersAbility to communicate clearly and appropriately with diverse patient populationsExhibits professionalism, positive attitude, and excellent customer serviceProficient in elementary math, reading comprehension, and writing skillsAbility to learn and implement complex policies and proceduresFamiliarity with medical / dental terminology preferredAbility to read, understand, and follow verbal and written instructionsAbility to work evening or weekend hours if neededAbility to work under stressAbility to recognize, evaluate, solve problems, and correct errorsAbility to explain and summarize comprehensive concepts in a way that the general population can understandEffective organizational, time management, and delegation skillsSkills in planning, organizing, and coordinating groupsAbility to take initiative, display good judgment, problem-solving, and decision-makingBasic knowledge of OB care, from pregnancy testing to prenatal care and postpartum careUnderstanding and willingness to assist with training in both a one-on-one setting and a group setting.Demonstrates skill and enthusiasm in co-facilitating group visits and is self-motivatedMust be able to use word processing software, databases, spreadsheets, and eClinicalWorks effectivelyAbility to work with diverse populationsThe application window is anticipated to close by 11 / 30 / 25
Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.