Fraud Supervisor

Fraud Supervisor

The Fraud Supervisor accomplishes results and meets set goals through effective management of a team of fraud investigators, analysts and specialists that acquire and analyze information on suspected fraud cases.

Essential Duties / Responsibilities :

• Directly and through staff, the Fraud Supervisor leads and coordinates the operational activities for their assigned team.
• Responsible for developing individual training programs for fraud staff members and ensuring that there is adequate staffing, planning, and scheduling departmental activities and workload.
• Coordinates with Department Manager(s) ensuring that operational schedules are met.
• Handles or assists in resolving technical and / or complicated transactions and / or operational issues.
• Effectively updates and administers Fraud policies and procedures to ensure compliance with applicable laws and regulations and the Bank's policies.
• Ensures quality service and effective operations support for internal and external customers.
• Interfaces with other departments to resolve customer service issues.
• Follows up with resolution of problems to ensure timely response and customer service.
• Responsible for developing, updating and maintaining software by participating in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
• Keeps informed of new or changing developments, products, services or ideas which would affect operations.
• Develops, monitors, and tracks business performance against goals for assigned business line. Ensures risk, quality control and customer service goals are met.
• Monitors and tracks fraud statistics.
• Writes and delivers performance evaluations for Fraud Specialist, Fraud Analyst, and Fraud Investigator.
• Regular and reliable on-site attendance is an essential function of this position.
• Performs other duties as assigned.

Supervisory Duties :

Employees are held accountable for all duties of this job.

Job Qualifications :

Working Conditions :

Note : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $27.00 to $32.00 per hour, depending on experience.