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Customer Service Supervisor

Customer Service Supervisor

SyscoSan Francisco, CA, US
8 days ago
Job type
  • Full-time
Job description

Job Title

Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments.

Primary Responsibilities :

  • Identify customer needs and satisfy them profitably.
  • Maintain existing customer base through effective customer service skills.
  • Responsible for overall order entry process review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
  • Insure follow through with customer requests by customer service.
  • Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews.
  • Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.

Education :

  • High School Diploma or GED
  • Experience :

  • Two (2) year experience in a customer service related position preferred or call center experience
  • Skills :

  • Good communication skills
  • Proved ability to communicate effectively to satisfy the customers' needs.
  • Experience managing individuals, motivating, training and disciplining a staff.
  • Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus.
  • Bilingual English / Spanish a plus
  • Ability to handle multiple tasks.
  • Strong organizational skills and ability to handle crisis situations effectively
  • Create a job alert for this search

    Customer Service Supervisor • San Francisco, CA, US

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