Front End Team Leader

Front End Team Leader

Join our team and live the Ollie-tude : (Ollie's Core Values) : Be a team player, be caring, be value obsessed, be committed, be growing, and be real. Ollie's Associate Benefits include medical, dental, vision, and RX coverage, 401K with generous company match, strong career growth, a 20% discount on all Ollie's purchases, and a vast array of voluntary benefits.

Position Overview : The Front End Team Leader (FeTL) provides leadership for the successful operation of the entire front-end of the store. The FeTL creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of associate development, customer service, asset protection, and store maintenance.

Primary Responsibilities include : assisting the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports; ensuring that store standards and company programs meet all operational expectations; ensuring that the front-end, entrance, and exterior of the building are maintained properly; ensuring that all associates are provided daily tasks and are being productive; providing support for the Door to Floor process and merchandising initiatives; completing the monthly Operational Risk Assessment (ORA) and alarm test; leading monthly safety meetings with store associates; ensuring that all customer service standards meet company expectations; completing price changes as necessary and required by the company; assisting with coaching, training, developing, evaluating, supervising, and scheduling store associates; performing all team leader functions to open and close the store when needed; providing leadership with the associates regarding all donation programs and Ollie's Army sign up and membership; assisting with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met; and completing any additional responsibilities and / or duties as assigned.

Qualifications include : a high school diploma or equivalent required, minimum of 1-2 years retail experience in a supervisory role within a mid-size to large retail or service-oriented business; ability to work evenings, weekends, and holidays on a regular basis; ability to read, write, and speak English; ability to effectively manage in a professional work environment; ability to exercise sound judgment; ability to preserve confidentiality of information; accuracy and attention to detail; ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines; knowledge of industry terms and processes; ability to effectively communicate information and delegate tasks; outstanding interpersonal and listening skills; and a positive attitude and the ability to interact well with customers and associates.

Physical Requirements include : ability to lift and carry up to 50 pounds; ability to push and pull up to 35 pounds; ability to stand for extended periods; ability to bend and twist frequently; ability to grip, reach, and pinch with arms and hands frequently; ability to squat, kneel, balance, and climb occasionally; ability to work in a constant state of alertness and safe manner; and must have the ability to operate a motor vehicle and have a valid state issued license.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.