Fusion SaaS SCM Functional Lead

Fusion SaaS SCM Lead

Location : Remote / telecommuting from within the US. Note : US citizenship and ability to get security clearance required.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving functional and technical issues of complex and critical service requests. The focus of this position is to provide customer service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by the customer. The main role of a support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction / service expertise.

Functional / Technical Knowledge & Skills

We expect the candidate to have :

• Strong Fusion SaaS SCM business processes knowledge and concepts.
• Implementation / Support experience on Fusion SaaS SCM Modules like Inventory, Purchasing, Sourcing, procurement, Order Management, Warehouse management and Cost Management.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Fusion SaaS SCM applications.
• Strong problem-solving skills.
• Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
• Operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
• Team player able to leverage each other's strengths. You will be engaged in collaboration with peers within / across the teams often.
• Desire to keep abreast of the emerging business models / processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis.
• High flexibility to be agile in a fast-changing business and organizational environment.
• Ability to create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
• Ability to perform Extensions, Integrations and Testing such as :
• Oracle Integration Cloud Service Integrations;
• Oracle Autonomous Database, Transactional Processing;
• Oracle Identity and Access Management;
• Oracle APEX Cloud;
• Oracle Visual Builder Cloud Service Web Applications
• Regression Testing support :
• Execution of predefined Manual Test Scripts, to validate functionality following application of releases or patches
• Introduction to new modules or extensions
• Application configuration changes
• Creating new manual test scripts required by the customer or modification of an existing manual test script provided by the customer
• SaaS Updates Support :
• Perform Impact Analysis and Opt-in Feature assessment of Supported Program update
• Review release readiness documentation and notes related to the periodic release update for SaaS
• Perform a high-level impact assessment of the updates specific to the identified Supported Program
• Provide a report of findings that will include (i) a summary of the changes, enhancements, and mandatory or optional opt-in / new features, included in the release update that will impact your existing configuration, (ii) the results of the impact assessment, and (iii) recommendations for the regression test strategy
• Advise the customer on steps to adopt the mandatory opt-ins
• Prepare an update plan
• Discuss features, bugs and other update items with the customer
• Update test plans as required based on the results of the impact analysis

Personal Attributes

Self-driven and result oriented, Strong problem solving / analytical skills, Strong customer support and relation skills, Effective communication (verbal and written), Strong willingness to learn new things and share them with others, Influencing / negotiating, Team player, Customer focused, Confident and decisive, Values expertise (maintaining professional expertise in own discipline), Enthusiasm, Flexibility, Organizational skills

Education & Experience

Bachelors / Masters in Computer Science, Engineering or equivalent preferred. Other qualifications with adequate experience may be considered. Candidate should be flexible and open to work off hours / weekends. US Citizenship is mandatory for this position. Will require security clearance.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@ or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.