Front Office Coordinator

Job Description

Job Description

Description :

GENERAL SUMMARY OF DUTIES :

Coordinates operations and activities of the office as assigned.

ESSENTIAL FUNCTIONS :

• Oversees daily office operations and delegates to staff based on business needs.
• Developing guidelines for work prioritization including but not limited to :
• Appointment Scheduling
• Patient Flow
• Charge Entry
• Cash Control
• Reconciliation
• Staffing / Staff management
• Ensures positive customer service atmosphere.
• Investigates and communicates patient complaints to Office Manager and / or Physician.
• Read and become familiar with all PHC policies and procedures to include the Operations manual, Compliance manual.
• Know the location of the OSHA Policy and Procedure Manual, Employee Manual, Operations Manual and Managed Care Manual; Offer recommendations on updating and adding new policies and procedures.
• Maintains knowledge of action to take regarding employee exposures / incidents.
• Facilitates communications between the office manager and / or other offices.
• Coordinates communication with Business Services.
• Communicates to staff and patients about operational procedures to include appointments.
• Performs reception or other duties as necessary.
• Maintains strictest confidentiality.
• Performs such other work-related work as assigned.

Requirements : EDUCATION :

High school diploma or GED, Associates Degree preferred

EXPERIENCE :

1-2 years experience in a supervisory role preferably in a healthcare setting. Proficiency with PHC systems and workflows strongly preferred.

KNOWLEDGE AND SKILL REQUIREMENTS :