Springhill Suites Houston Downtown Convention - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Offering free WiFi access and complimentary breakfast, SpringHill Suites by Marriott Houston Downtown / Convention Center is located 2,300 feet from Toyota Center, home of the Houston Rockets. Every room at SpringHill Suites by Marriott features a flat-screen TV, mini-refrigerator, microwave, a work desk and ironing facilities. Other room amenities include a separate seating area with a sofa bed and an additional TV. Featuring a hairdryer, the private bathroom comes with a bath or shower. An onsite fitness center is available to guests at this hotel. SpringHill Suites by Marriott Houston Downtown / Convention Center also offers a 24-hour front desk and a mini-market. Daily maid service and a business center are available. The hotel is within 6 minutes' drive of Minute Maid Park and BBVA Compass Stadium. NRG Football Stadium is 8 mi away. There is a metrorail stop nearby, and George Bush Houston Airport is 16 mi away.

Application deadline for Colorado positions :

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