ServiceNow Administrator

We are looking for a detail-oriented and experienced ServiceNow Administrator with a Certified System Administrator (CSA) certification and hands-on expertise in Software Asset Management (SAM) and Hardware Asset Management (HAM) modules. The ideal candidate will play a key role in managing and optimizing our IT asset lifecycle using ServiceNow, ensuring compliance, cost-efficiency, and operational excellence.

Key Responsibilities :

• Administer and maintain the ServiceNow platform, focusing on SAM and HAM modules.
• Configure and manage asset lifecycle workflows, discovery integrations, and reconciliation processes.
• Ensure accurate data in CMDB and asset repositories through regular audits and automation.
• Implement and maintain software license models, entitlements, and reclamation policies.
• Manage hardware asset tracking, procurement, inventory, and disposal processes.
• Collaborate with procurement, finance, and IT teams to align asset management with business goals.
• Develop and maintain dashboards and reports for asset utilization, compliance, and cost savings.
• Troubleshoot and resolve issues related to asset data, integrations, and platform performance.
• Stay updated on ServiceNow best practices, upgrades, and new features related to SAM / HAM.

Required Qualifications :