Customer Support Representative

A company is looking for an Associate Customer Support Representative.

Key Responsibilities

Communicate with customers via chat, email, video, and calls to resolve issues and celebrate successes

Guide customers through the platform's features and best practices

Gather customer feedback and collaborate with the team to enhance customer satisfaction

Required Qualifications

Minimum of 2 years experience in a SaaS customer support or customer success role

Tech-savvy with a strong understanding of software functionalities

Ability to work remotely and manage time effectively

Experience in a collaborative team environment

Familiarity with fitness businesses is a plus