Director, Account Management

Director, Account Management

The Director, Account Management will report to the VP, Global Account Management. Flex Health Solutions is one of 6 business units within Flex's $25B global contract manufacturing portfolio. Flex Health Solutions is expanding its global Commercial organization to accelerate growth. In this role, you will be in-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

What a typical day looks like :

• Set and execute 3YP.
• Guide quarterly financial planning process with sites and hold up orgs.
• Comprehension of P&L and balance sheet on levers to improve.
• Set goals for specific accounts of controls.
• Price business in line with segment goals.
• Manage customer escalations.
• Coordinate multiple sites and functions to exceed customers' expectations.
• Own results of sales, profit, and inventory. In charge of delivering growth and maintaining a Salesforce Pipeline.
• Relationship management with customer at executive / resolution-making levels.
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects / initiatives to maximize COP and drives site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan-Flex contribution.
• In charge of contract renewals, changes and maintenance.
• Accountable for delivery on customer satisfaction and for Viewpoint scoring across all sites.
• In charge of improving communication and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Hold up of ITO versus quote, E&O management.
• Control of tracking risks on the business and reporting to Flex business accordingly.

The experience we are looking to add to our team :

What you'll receive for the great work you provide :

Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate $145,600.00 USD - $200,200.00 USD Annual

Job Category

Sales - Marketing - Account Mgmt

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on : age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE : this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).