Technology Support Specialist

About IMS : Independence Mission Schools (IMS) educate students of all faiths living throughout Philadelphia. Our inspiring new network of 14 schools blends the best of Catholic education with innovative teaching strategies designed to meet the unique learning needs of all students.

Perks of IMS : Teachers at IMS enjoy ongoing development through coaching, mentorship, and professional development and a benefits package that matches 403b contributions, provides low-cost healthcare, and guarantees paid sick time and personal time. Learn more here.

The Technology Support Specialist is responsible for servicing the technology support needs of all schools and buildings within the IMS organization. Duties will include but not limited to monitoring and maintaining technology systems, diagnosing hardware and software and solving technical / application problems both in person or remotely. The Technology Support Specialist reports to the Senior Manager / Director of Technology.

Duties & Expectations :

• Completion of IMS technology-related repair, service and support tickets.
• Perform and complete tech support requests and repairs in all IMS buildings as listed in the technology repair schedule.
• Inventory of Technology Department equipment, tools, software and support systems.
• Perform installation and repair of printers, copiers, computers, equipment, devices, cables, operating systems and software.
• Chromebook and Laptop configuration, collection, repair and distribution.
• Work as directed with outside technology providers.
• Installation of monitors, telephones, wireless access points and network switch devices.
• Support technology and services to users related to but not limited to the following :
• User issues with e-mail, telephones, laptops and Tech Request Repair system.
• Auditorium Audio-Visual equipment, systems with inside and outside presenters.
• Smartboard software and hardware configuration.
• Adding staff and employee entries into Security ID Card Systems.
• Maintain records of daily data communication / inventory transactions, problems and remedial actions taken, or installation activities.
• Other tasks as assigned by the Senior Manager / Director of Technology.

Qualifications :

Requirements :

Other Pertinent Information :

EOE : IMS is proud to be an equal opportunity employer and celebrates staff diversity. We strive to be and build a diverse team that is representative of our students and the communities in which we serve. If you identify as an individual of color, we highly encourage you to apply!

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