Service Coordinator

Job Description

Job Description

Description

This position provides administrative support for the Service department and is responsible for the coordination, monitoring and improvement of field service activities.  This position primarily oversees and processes Service Technician time jobs.  This position also handles logistics of training programs, warranty claims, returns, and assists in the collection of payments.  This position requires multi-tasking and timely completion of tasks in coordination and collaboration with others.

Key Responsibilities

• Schedules service personnel for field assignments; coordinates the associated logistics, including receiving customer purchase orders, issuance of SVC Requests, and follow through with customers
• Processes warranty claims from distributors; reviews warranty claims for accuracy of information, ensures proper justification, initiates request for purchase order, and approves warranty claims
• Coordinates the disposition of returned material (RMA); ensures that returned material is processed in a timely manner; expedites individuals, as needed; issues RMA Status report
• Handles logistics associated with training programs
• Assists in the collection of payments
• Performs required administrative tasks; prepares all required reports and correspondence
• Maintains a safe, clean working environment
• Performs other related duties as assigned by management

Supervisory Responsibilities : This position has no supervisory responsibility.

Skills Knowledge and Expertise