Job Description
Job Description
Benefits :
- Training & development
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Primary Roles and Responsibilities
Monitor job file status and job file audit statusMaintain job file WIPsMonitor and ensure client requirements are followedReview and validate initial field documentationCreate preliminary estimateDaily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit processMaintain internal and external communicationsComplete and review job file documentation for final upload and the audit processPerform job close-outNecessary Experience and Skill Set
A minimum two years of business admin experience
Working knowledge of current business software technologies
Superb customer service, administrative and verbal and written communication skills
Experience in the commercial cleaning and restoration or insurance industry is desired
Experience in writing estimates and the job file process
Formal Education / Training
High school diploma / GED
Associates / bachelors degree preferred
Physical and Work Environment Requirements
2+ year(s) of administrative or office-related experience and business experienceExperience in the commercial cleaning and restoration or insurance / service industry is desiredExperience with writing estimates, job file processes, and quality assurance, a plusOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all timesAbility to remain calm and professional during tense or stressful situationsExcellent organizational skills and strong attention to detailVery self-motivated and goal-orientedCapability to work in a fast-paced, team-oriented office environmentProficiency in Microsoft Office (i.e. Outlook, Word, Excel)Ability to learn new software, including Xactimate and proprietary softwareMinimum of HSD / GED, Associates / bachelors degree preferredAbility to successfully complete a background check subject to applicable lawNormal Working Hours, Additional Working Hours and Travel Requirements
This is a full-time position working 7 : 00 a.m.4 : 00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs