Technical Customer Service Representative

Job Description

Job Description

At Orion180, we don’t just stand out for what we do - we shine because of how we do it. By integrating cutting-edge proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Join our team as a Technical Customer Service Representative and become a key player in bridging the gap between technology and customer experience. This role supports Orion180’s proprietary technology platforms, including PryzmIQ, our self-guided home inspection app, and our Automatic Water Valve Turn Off System (AWTOS), while delivering outstanding, white-glove customer experience.

You will guide customers through product setup, troubleshoot technical issues, review property inspection data, and ensure accuracy and compliance across all touchpoints. This is a dynamic and fast-paced position where technical aptitude and customer focus go hand-in-hand.

WHAT YOU’LL DO :

Property Review & Inspection

• Conduct digital quality assurance for self-home inspections : review photos, validate accuracy, and document anomalies.
• Perform guided home inspections virtually or over the phone, walking customers step-by-step through the process.
• Provide clear, constructive feedback to improve documentation, workflows, and inspection processes.

Customer Support & Technical Troubleshooting

Customer Engagement

Documentation & Feedback

WHAT WE’RE LOOKING FOR :

Education : High School Diploma or GED required; bachelor's degree preferred.

Experience :

Skills :

Attributes :

WHAT’S IN IT FOR YOU :

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact Human Resources.

While performing general duties for this position, the employee is regularly required to sit, stand and / or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading, being able to lift light objects (

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact Human Resources.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.