Customer Service Representative I - (Sanitation)

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Job Summary

Provides general to medium complex information to the public, customers, or visitors in person, by telephone, and / or by mail. Responds to questions regarding water and sewer accounts, tax bills, library materials / operations, birth and death certificates, and various events, activities, or exhibits.

Job Description

The Customer Service Representative I provides customer service and information for inquiries on various city services. Resolves citizen complaints and answers public requests.

Essential Functions

• Receives, discusses, researches, and responds to telephone and walk-in inquiries from customers regarding water and sewer accounts, tax information, birth and death certificates, zoo or library operations, parks' reservations, policy or procedural concerns, or any other customer service requests; directs customers to specific areas for information and service requests.
• Provides customer service by issuing ID cards, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, tax records, property ownership searches, birth and death certificate research, or library information.
• Updates customer accounts and records; ensures the accuracy of a customer accounts, contacts various utilities and departments, and updates accounts with correct information.
• Schedules instructors, coordinates school visits, and assists in conducting educational classes; assists with special events and serves as a liaison between departments, programs, and the general public; collects payments from group visitors.
• Logs, routes, tracks, codes, and enters requests received from citizens for processing; researches a variety of complaints and or requests to respond to citizen inquiries.
• Performs a wide range of clerical and administrative tasks for a specified department or division.
• Performs any and all other tasks as needed or assigned.

Knowledge and Skills

Minimum Qualifications :

Education : High school diploma or GED.

License : Some positions require a valid driver's license with a good driving record.

Salary Range $19.83 - $20.94 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.