General Administration - Fleet Liaison
Sandy Springs,GA
Months
MUST have call center experience, professional, superb communication skills, automotive is ideal, detail-oriented, courteous, can’t get frazzled easily, not too laid back but handles pressure and high volume well somewhat flexible staggered schedules need to work -, - or - schedule.
End of the month, there will be overtime and will need to be able to stay until pm to field phone calls. Very rarely work weekends / holidays but may be needed occasionally.
Positions make up mini call center. These three people have an line and are the face of the dealers. Issue / Assign control numbers which allow qualified customers to participate in fleet program to receive discounts.
New center will run simultaneously with original center through August to ensure seamless transition.
Call volume increases toward the end of the month. Can be stressful at times due to volume and quick turnaround time. Individuals MUST have previous call-center experience.
Will also look at new college (-year degree) grads without experience who are trying to get their foot in the door at client.
Responsibilities :
- Respond to dealer, customer and regional phone calls, emails and faxes via Fleet Operations’ phone number, Fleet Operations’ email box and faxes received.
- Handle or redirect calls to appropriate Fleet personnel. Log calls into Communications Database.
- Validate and issue Corporate Account Numbers (CANs) to new Fleet accounts
- Validate and issue Executive Allowance Bonus (EAB) control numbers to customers
- Validate and issue Fleet Employee Program (FEP) control numbers to customers
- Provide customers with replacement EAB or FEP Incentive Forms as needed
Assist with department projects Experience :
- years professional experience. Automotive industry experience highly preferred.
- Some customer relations experience is required.
- Proficient in Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel Attributes :
- Self-Starter Proactive
- Customer-Focused
- Works well with minimal supervision
- Works well with others
- Reliable / Dependable
- Process improvement oriented
- Follows through
- Possesses a sense of urgency
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General Administration - Fleet Liaison. Respond to dealer, customer and regional phone calls, emails and faxes via Fleet Operations’ phone number, Fleet Operations’ email box and faxes received. Issue/Assign control numbers which allow qualified customers to participate in fleet program to receive d...
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