Office Manager

Office Manager

Under the direction of the Assistant General Manager of Operations, the Office Manager is responsible for supporting the Executive Team and will operate clearly and efficiently with a great deal of communication, urgency and prioritization. The primary responsibilities of this position are to provide Human Resources, Operations and Marketing support to the store's senior leadership team and to provide external customers with fast and efficient resolution to service issues.

The Office Manager should be:

• Strong interpersonal and collaboration skills.
• An analytical and creative thinker with a proactive, solution-oriented approach to problem solving and a drive for results.
• Customer-focused and demonstrate a high standard of service.

The Office Manager also should have:

• Available to work a flexible schedule that will include nights and weekends.
• Tech Savvy/Computer Knowledge. Ability to solve technical issues, lead technology change and pull together presentations.
• Proficient in Microsoft Office Suite; Outlook, Excel and PowerPoint.
• 4 year college degree preferred.

As The Office Manager, you will:

HR Support = 60%

• Serve as Human Resources support to the Assistant General Manager, Operations and as additional Human Resources point-person to the store population, focused on answering routine HR questions, providing general HR administrative support, with particular emphasis on Recruitment to include but not limited to:

1. Collaborate with Recruiting team to ensure jobs are filled in order to drive business
2. Actively participate in the recruitment and onboarding process, (i.e. screening and interviewing non-exempt selling and operations candidates, interfacing with corporate and store stakeholders, providing administrative and onboarding/Orientation support)
3. Assist in administrative tasks related to associate reviews (30/60/90)
4. Ad hoc responsibilities as needed

Executive/General Support = 30%

• Interface directly with customers; respond to and successfully resolve customer concerns in a timely manner
• Manage and execute various projects simultaneously for multiple departments
• Execute administrative responsibilities, including but not limited to: fielding calls, working through customer issues, assisting with inquiries, miscellaneous paperwork and administrative tasks.
• Serve as Operations support to the Assistant General Manager, Operations

Marketing = 10%

• Assist with Marketing initiatives by coordinating trunk shows and clinics, preparing monthly customer email communication, event listings and event recaps
• Manage simple on the ground event execution as needed

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

Salary and Other Compensation:

The starting hourly rate for this position is between $23.04 - $28.80 per hour. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.