Child Support Contact Center Representatives

We're Hiring : Child Support Contact Center Representative!

We are  seeking passionate and dedicated Child Support Contact Center Representatives to join our team in Livonia, MI. You'll play a crucial role in supporting families by providing accurate and timely information about child support payments, modifications to orders, and medical support for children. Your efforts will directly impact the well-being of children in our community.

Location : Livonia, MI

Role : Child Support Contact Center Representative

What you'll do :

• Answer inbound calls from custodial and non-custodial parents, guardians, and other stakeholders regarding child support payments, modifications, and medical support.
• Provide accurate and up-to-date information based on state regulations and agency policies.
• Resolve issues and concerns with patience and empathy, ensuring a positive experience for every caller.
• Document calls and track progress to ensure efficient case management and follow-up.
• Collaborate with caseworkers to address complex inquiries and escalate issues as needed.
• Participate in ongoing training to stay updated on child support policies and procedures.

Benefits :

Qualifications :

Ready to make a difference in families' lives? 🚀 Apply now and join our mission!