Shift Supervisor

Shift Supervisor

As a Shift Supervisor, you will play a key role in leading daily operations and ensuring every guest has a positive and enjoyable customer experience. You'll guide and support the retail team through active floor leadership, setting the tone for exceptional customer service, accuracy, and teamwork. From overseeing transactions and compliance procedures to coaching team members and maintaining store standards, you'll help create a smooth and successful operation within the store.

Responsibilities include serving as a resource for questions or issues from staff and customers, overseeing onboarding for all new retail associates, assisting with tracking of daily and monthly inventory, assisting with restocking the sales floor with cannabis and non-cannabis products, opening and closing the store as needed, assisting the management team, providing exceptional customer service in accordance with established standards, developing and maintaining rapport with customers, vendors, service providers, and staff, recommending, selecting, and helping locate the proper product for customers, explaining the effects of different types of cannabis to customers and patients clearly and effectively, ensuring strict controls to protect organizational assets at the direction of management, setting up and breaking down display cases per company standard, ensuring phone calls and online orders are addressed in a timely manner, maintaining cleanliness of the store, maintaining a positive work environment conducive to trust and respect, maintaining strict confidentiality in compliance with HIPAA guidelines, and performing other related work as required.

Qualifications and requirements include a minimum high school diploma or G.E.D equivalent, 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment, proficiency with POS systems and basic computer applications, marijuana knowledge strongly preferred, being over 21 years of age, being able to legally work in the United States with all required documentation, excellent customer service and communication skills, having a valid state-issued ID or U.S. passport, having reliable transportation, and having no scheduling restrictions. Employment offers are contingent upon successful completion of all pre-employment background checks.

Physical requirements include the ability to push, pull, or lift a minimum of 50 pounds and being capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods.