Guest Service Call Center Representative-PT

Guest Services Representative

As a Guest Services Representative at our corporate office, you'll join a dynamic team that provides extraordinary service to Lowes Foods' guests and hosts. You'll be on the front lines, with the opportunity to be a "life-saver" for our guests. You'll gain valuable career experience through the use of several key pieces of technology, supporting our eCommerce channel the fastest-growing part of our business and most importantly, gain experience with the core aspects of personalized guest service.

In your work with Lowes Foods stores along with several of our internal departments (including eCommerce, Marketing, and Operations), you'll build rewarding relationships and gain valuable experience and insight into several parts of our business.

The ideal candidate will be a "people person" who works well in a collaborative, fun, and fast-paced setting and is comfortable working with guests to provide answers, solutions, and listen to their feedback.

Responsibilities

• Support the growth of our eCommerce business through order management and online / chat support
• Collaborate with cross-functional departments to provide guest feedback, insights, and escalate issues to help improve our overall guest experience
• Analyze and develop creative solutions based on guest feedback
• Assist field personnel with troubleshooting and solutions that include technology systems, marketing programs, promotions and more
• Work with store hosts and internal resources to facilitate guest satisfaction

Qualifications