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Account Manager (Logistics)

Account Manager (Logistics)

Horizon Air FreightInwood, NY, USA
14 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Position description : Cruise Ops Account Manager

Reports to : Managing Director

Location : This role is based in Inwood NY 11096

Key Responsibilities :

  • Coordinate and facilitate all ocean freight export operational processes including, but not

limited to, carrier freight / drayage bookings, documentation, AES, preparation of warehouse

picking lists and the tracking of global shipments

  • Input accurate data and shipment details into the company's CRM platform
  • Consults with clients by providing exceptional customer service pertaining to all logistics
  • needs and freight movements

  • Takes initiative to strategically address / resolve all shipment / carrier delays, customs holds,
  • documentation errors, revisions to carrier ETD / ETA schedules and other unexpected issues

    that occur

  • Demonstrates the ability make executive operational decisions timely on a day-to-day basis
  • Communicates with customers, carriers and truckers on shipment status and / or delays both
  • verbally and via email when needed during in and non-office hours

  • Establishes and maintains relationships with all domestic carriers / vendors / foreign agents
  • Coordinates movement of freight for clients with internal departments & overseas agents
  • when necessary to resolve issues expeditiously

  • Works to upsell current clients on additional value of Horizon's product and service offerings
  • when the opportunity arises

  • Experience with vendor invoice review, auditing and billing reconciliation
  • Diligently adheres to all internal operational procedures & policies, while taking initiative to
  • present process improvement initiatives to existing workflows

  • Other tasks as assigned
  • The Ideal Candidate

  • Minimum of 10+ years logistics experience in logistics
  • Must have knowledge of ocean export / import procedures including documentation and
  • regulations

  • Experience with cruise logistics, specifically perishable shipments
  • Demonstrates the ability to clearly articulate via both email and phone to multiple audiences
  • Pays attention to detail, is proactive in preventing errors and avoiding penalties
  • Possesses time management skills to work under pressure with tight deadlines; able to pivot
  • when circumstances change, recover from setbacks and rise to new challenges.

  • Has good interpersonal skills and has a team mindset
  • Computer literate with experience with Word, Excel and PowerPoint
  • Education

  • High School Graduate, college degree a plus
  • Industry certifications a plus (Hazmat certified)
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    Account Manager • Inwood, NY, USA

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