Customer Service Associate

A company is looking for a Premium Assistance Customer Service Associate. Key Responsibilities Responds to incoming calls from clients and assists with program questions Reviews client documentation to determine eligibility for reimbursement and requests additional information as needed Maintains professional relationships and completes daily goals while assisting in training new agents Required Qualifications Minimum 1 year of customer service and / or contact center experience Minimum 1 year of experience with Microsoft Office Ability to multi-task and work under minimal supervision Experience in critical thinking and problem-solving Professional behavior and adherence to attendance and dress code standards