Housing Specialist

About US :

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Summary

Detail-oriented Housing Specialist with experience processing certifications, verifying eligibility, and managing participants in Housing Choice Voucher / Section 8 programs. Skilled in interviewing residents, calculating housing assistance payments, and maintaining accurate participant and owner records. Proficient in Microsoft Office and agency-specific software, with strong knowledge of HUD regulations and program policies. Demonstrates excellent customer service, data management, and communication skills, ensuring compliance and high-quality support for applicants, participants, and property owners.

Title : Housing Specialist

Schedule : Monday- Friday; Hours : 8a-5p; Lunch- 40 minutes

Contract To Hire

SCOPE :

This position is responsible for processing the initial, interim and transfer certification of families participating with the Housing Choice Voucher / Section 8 Housing Program. Incumbent also responsible for verifying eligibility for continued program participation in all HCV special, tenant and project-based related programs in accordance with program rules, federal regulations and established Standard Operating Procedures (SOPs).

ESSENTIAL FUNCTIONS : include, but are not necessarily limited to :

• Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV / Section 8 Programs.
• Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations.
• Process reported changes of applicant and participating families utilizing Client’s software system.
• Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities.
• Perform walk in duty to provide assistance to clients.
• Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from Client’s software system for participants, owners, applicants and others in accordance with program rules.
• Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with Client’s established Gold Performance Standards.
• Follow up with the client and landlord to gather necessary forms and / or status of units.
• Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and / or needs clarity concerning the HCV / Section 8 programs.
• Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and Client’s established SOPs.
• Process RTAs and list units for inspection.
• Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients.
• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and Client’s Agency specific Software system(s).
• Prepare, organize, print and assemble various material used in a variety of agency functions.
• Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.
• Review and process information for both owner and participant terminations from the HCV program.
• Provide customer service in accordance with Client’s Gold Standards to both internal and external clients, community stakeholders and other agency contacts.
• Perform additional duties as assigned.

OTHER : The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the Client auto liability policy. The incumbent may have no more than 6 accumulated points in 3 consecutive years.

Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law