Reservation Agent

Reservations Agent

The Reservation Agent plays a pivotal role in providing exceptional customer service and efficient reservation processing. This detail-oriented individual assists customers with their booking needs, offering travel suggestions, and ensuring a seamless reservation experience.

Responsibilities :

• Assist and advise customers in selecting from a variety of travel options.
• Make reservations based on customer requirements and budgetary allowances.
• Check the availability of accommodation or transportation for customers' desired travel dates.
• Help plan travel itineraries by suggesting local tourist attractions and places of interest.
• Process payments and send confirmation details to customers.
• Resolve any issues that may arise with bookings or reservations.
• Sell and promote reservation services, including additional offerings such as tour tickets, travel insurance, or upgraded accommodations.
• Answer customer questions about the reservation process.
• Up-sell when appropriate, informing customers of additional services or special packages.
• Provide support to customers needing to amend or cancel a reservation.

Qualifications :

Education :

Language Skills :

Reasoning Ability :

Physical Demand :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. This candidate for this position is an at-will employee and subject to termination with or without cause or notice.