HVAC Technical Support Specialist

Homans Associates (HA) is a subsidiary of the largest independent HVAC / R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have an opening for a Technical Support Specialist supporting our Southern MA territory. This is a salaried position ranging from $80,000-$85,000 annually. Relocation assistance is not offered for this position.

Position Summary

This role is ideal for a seasoned Bryant HVAC professional who is passionate about technology and customer service, and who thrives in a dynamic, fast-paced environment. As the HVAC Technical Support Specialist, you will deliver exceptional technical support to our HVAC dealers, branches, and sales team, primarily through phone and email communication. You will also provide technical training to professional HVAC dealers and technicians, enhancing their troubleshooting skills with the latest products and technologies in the evolving HVAC industry.

Essential Duties and Responsibilities of the HVAC Technical Support Specialist :

• Provide post-sales HVAC technical support to customers, dealers, and contractors via phone and email.
• Conduct dealer technical training sessions, though these will be limited. Training could occasionally be scheduled before and / or after traditional working hours.
• Perform duties independently and under supervision, demonstrating excellent time management skills.
• Develop and maintain a personal and professional growth plan.
• Stay at the forefront of new HVAC technologies, equipment, and accessories by attending training sessions provided by manufacturers and Homans Associates.
• Conduct on-site job visits as needed. Local travel required.
• Respond to customer inquiries promptly to ensure high levels of customer satisfaction.
• Drive supplemental sales through technical support interactions.
• Perform other duties as assigned.

Qualifications of the HVAC Technical Support Specialist :