Office Support Floating Coordinator

Overview

How you move is why we're here. Now more than ever.

Get back to what you need and love to do. The possibilities are endless. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Employment Details

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $30.77 - $46.84. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to : scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

JOB DESCRIPTION Stamford / Westport

Travel to Connecticut

In this role you will provide comprehensive administrative / operational support to several HSS physician practices and contribute to an environment of clinical excellence. Responsibilities will include, but are not limited to : answering phone calls and patient inquiries, scheduling patient appointments and procedures, obtaining insurance pre-certifications and authorizations for treatments and diagnostic procedures, patient check-in / out, including copay collection, scanning documents into the EMR and any additional tasks as assigned. Staff in this role will fill long term and / or short term operational gaps in physician offices across all services, to ensure a seamless patient experience at all times. Commuting to our NYC offices and two other regional sites are required in this role.

Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital departments.

YEARS OF EXPERIENCE

REQUIRED

2 Healthcare / Medical - Medical Secretary

5 plus years Physician office experience may be considered in lieu of education Associates

YEARS OF EXPERIENCE PREFERRED

Superior written and oral communication skills

Exceptional customer service skills

Ability to follow through with tasks to completion

Strong organizational and problem solving skills

Ability to multitask in a fast paced environment

Ability to effectively and accurately follow directions or instructions

Ability to work collaboratively as part of a team; offers to help coworkers when needed

Detail oriented

Ability to escalate issues appropriately

Consistently displays a positive attitude towards ones work and work environment

Strong computer skills

Knowledge of healthcare and health insurance

Experience with Epic preferred; Familiarity with medical terminology.

PHYSICAL & ENVIRONMENTAL CONDITIONS

PHYSICAL WORKING CONDITIONS

Sitting in a comfortable position with frequent opportunity to move about; examples include executive, management, administrative and secretarial positions.

ENVIRONMENTAL WORKING CONDITIONS

Comfortable indoor area; located in a comfortable indoor area. Examples : executive, management and secretarial positions.

HAZARDS OSHA

POSITION & UNIT ACCOUNTABILITIES

• Develops / Manages Processes & Systems - Assists with contracts; assists in the negotiation of physician managed care contracts, analytics, and financial modeling.
• Upholds Standards / Expectations of HSS Staff - Coordinates enrollment; coordinates physician enrollment in managed care plans.
• Upholds Standards / Expectations of HSS Staff - Ensures compliance; ensures compliance of managed care companies with negotiated contracts.
• Upholds Standards / Expectations of HSS Staff - Resolves payor issues; follows up and resolves payment issues with Insurance Payors.
• Upholds Standards / Expectations of HSS Staff - Acts as liaison; acts as a liaison between physician offices and Insurance Payors.
• Upholds Standards / Expectations of HSS Staff - Assists with meetings; schedules, coordinates, and documents for all PHO related meetings.
• Maintains Documentation & Manages Information - Maintains tracking logs; creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items.
• Upholds Standards / Expectations of HSS Staff - Oversees PHO line; oversees PHO phone line, answers and responds to inquiries, and assist with urgent physician office issues.
• Upholds Standards / Expectations of HSS Staff - Attendance; maintains satisfactory attendance record.
• Upholds Standards / Expectations of HSS Staff - Maintains punctuality; reports for duty punctually.
• Upholds Standards / Expectations of HSS Staff - Adjusts to change; adjusts to changing situations and work assignments.

EDUCATION & CERTIFICATIONS

EDUCATION REQUIRED

5 plus years Physician office experience may be considered in lieu of education; Associates

EDUCATION PREFERRED

Some college preferred

CERTIFICATIONS / LICENSURE REQUIRED

CERTIFICATIONS / LICENSURE PREFERRED

SKILLS REQUIRED

SKILLS PREFERRED

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

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