Client Executive

Client Account Manager / Executive

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more oftenthat's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel atall from Day One. As part of our team, you can explore what motivates and energizes your career goals : partnering with our customers, our communities, and each other.

Job Description

The Client Account Manager / Executive is the strategic face of Payment Services to the client, representing multiple business channels. They are responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues.

Basic Qualifications

Bachelor's degree in Business or Finance, or equivalent work experience. Typically eight to 10 years of client management experience in the payments industry.

Preferred Skills / Experience

CenPOS support / knowledge is highly preferred. Strong contract negotiation, account management and project management skills. Working knowledge of ROI and P&L calculations. Strong problem-solving and negotiation skills. Ability to manage multiple tasks / projects and deadlines simultaneously. Ability to identify and resolve exceptions and to interpret data. Proven customer service / relations skills. Proficient computer navigation skills using a variety of software packages including Microsoft Office applications. Strong presentation, interpersonal, verbal and written communication skills. Travel is 10% for meetings or conferences.

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) : Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law