Manager Infrastructure Services - Remote

Manager, Infrastructure Engineering

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary The Manager, Infrastructure Engineering is responsible for the effective management of the Infrastructure Engineering team and respective processes that support the IT compute, storage, network security, telecommunications infrastructure. Responsibilities include management of maintenance processes, capacity planning, disaster recovery planning, and acting as a liaison to internal customers across the organization. (Infrastructure includes but is not limited to : physical and virtual servers, virtualization and containerization platforms, storage platforms and storage area networks (SANs), server operating systems, firewalls, data / voice routers and switches, load balancers / delivery controllers, wireless network controllers / access points, telephony servers and gateways, Microsoft Active Directory, infrastructure applications, monitoring / alerting platforms, data backup / recovery platforms.) Job Description Key Outcomes : Develops and manages policies and procedures focused on stabilization, standardization, automation, and simplification of IT Infrastructure operations. Serves as a liaison and primary point of contact for cross-functional internal teams. Works closely with other IT leaders to improve overall platform performance and readiness for future initiatives. Participates in the IT Leadership Team focusing on quality decision making, strategic vision and fostering a culture of fun, quality work and continuous growth and learning. Develops, manages, and executes portfolio of IT Infrastructure initiatives. Researches emerging technologies, suggesting, and implementing applicable solutions to MPHC infrastructure platforms and internal customers. Provides detailed metrics on the availability, capacity, and performance of all Systems Infrastructure components. Collaborates with IT leadership to determine disaster recovery scenarios and mitigation strategies Works with Infrastructure Architect team to develops a multi-year technical road map that includes technical solutions offering differentiating advantages for the business. Assists Director, IT Infrastructure to develop and manage yearly operating and capital budgets specific to IT Infrastructure. Manages and account for all IT Infrastructure maintenance and support contracts. Oversees Vendor contracts to build and maintain value-added vendor relationships and to hold vendors accountable for superior service delivery. Resolves billing errors and conflicts with service and equipment vendors. Education / Experience : Bachelor's degree in Computer Science, Information Systems or equivalent combination of education and experience. 7+ years Information Technology experience, preferably with regards to IT Infrastructure with increasing responsibilities in a leadership roles. Experience with financial budgeting. Required License(s) and / or Certification(s) : Information Technology Infrastructure Library (ITIL) Foundations Certification preferred. Scrum or Agile certifications preferred. Microsoft, VMware, Palo Alto, and / or Cisco Professional certifications preferred. Skills / Knowledge / Competencies (Behaviors) : Ability to build, develop, and lead highly effective teams. Ability to mentor and develop direct reports Ability to lead projects from conceptual design through implementation. Proven interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Proven team-oriented customer service and problem-solving skills, working face-to-face with customers. Knowledge of Microsoft Operating Systems, Active Directory, and applications. Knowledge of Citrix solutions for desktop virtualization and application delivery. Knowledge of server virtualization and containerization solutions. Knowledge of enterprise-wide data storage and management solutions. Knowledge of backup, restore and disaster recovery solutions. Knowledge of LAN / WAN / WLAN connectivity requirements and security protocols. Knowledge of the Open Systems Interconnection model (OSI model). Knowledge of following networking protocols / technologies : OSPF, BGP, VRFs, MPLS, QoS, SNMP, VoIP, VPN (SSL client and site-to-site) and Spanning Tree. Knowledge of and experience with structured cabling systems including Category 5e / 6 UTP, and MM and SM fiber. Communication : Provides timely, concise, and audience appropriate information orally and / or in writing. Decision Quality : Decisions most often correct, based on : Analysis, wisdom, experience, judgment; Sought by others for advice. Priority Setting : Sees what will help or hinder reaching goals; Eliminates roadblocks; Spends time on what's important; Sees the critical few among the trivial many. Process Management : Determines efficient processes; Organizes people & activities; Gets more from resources; Knows what / how to measure; Sees opportunities for synergy & integration. Relationship with Others : Establishes and maintains constructive relationships. Drive for Results : Exceeds goals Consistent top performer; Bottom line oriented; Pushes self / others for results. Customer Focus : Demonstrates commitment to meeting the expectations of internal and external customers. This position is not eligible for immigration sponsorship. We are an equal opportunity / affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at : jobinquiries@martinspoint.org