IT Operations Manager

IT Operations Manager

Job ID : 321750

Location : District Support Services Cntr

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$103,328.00 - $134,326.00 / annually, DOE

Grade

124

Work Schedule

Monday - Friday, 8am - 5pm

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

Information Technology Services (ITS) at MCCCD is seeking a seasoned and strategic IT Operations Manager to oversee and enhance enterprise technology operations. Reporting to the Director of IT Operations, this high-impact leadership role oversees teams across systems, applications, infrastructure, and service desk functions. The IT Operations Manager, leveraging the ITIL guiding principles, leads operational efficiency and automation efforts while ensuring reliability. The IT Operations team ensures the delivery of reliable, secure, and efficient IT services across the organization.

What makes this role truly exciting : you'll be building and launching ITS's brand-new Operations Center. A central, transformative hub for all network, application, and cybersecurity monitoring, incident response, and operational excellence. The person in this role will have a commitment to IT excellence and the ability to manage complex IT ecosystems, including hybrid and cloud environments, while fostering a culture of collaboration, accountability, and continuous improvement.

Essential Functions

Must be willing and able to work in an office setting, where there is a mandatory minimum in-office expectation, which the District reserves the right to update and / or change at any time.

(20%) People / Team / Project Leadership

(20%) Monitoring, Reporting, and Optimization

(20%) Change, Incident, and Problem Management

(20%) Systems, Applications, and Infrastructure Operations

(10%) System and Infrastructure Management

(5%) Network and Connectivity Support

(5%) Administrative

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in any field and five (5) years of professional experience in an area related to the assignment, which includes two (2) years of supervisory experience.

OR

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

Special Working Conditions

There is a mandatory minimum in-office expectation, currently two days onsite, in which the District reserves the right to update at any time.

The selected candidate will need to reside in the Phoenix area or relocate within six months of hire.

This role may involve after hours work and non-regular business hours.

This leader will be measured on ITS values, leadership principles, and job performance areas as referenced above.

May be required to sit for a prolonged period of time; viewing a computer monitor.

May be required to present in large meetings and sponsored events.

ITS does not sponsor individuals for any type of work visas.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled

First Review Tuesday, September 2, 2025

Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321750&PostingSeq=1

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