Tier 3 Help Desk Specialist

Job Description

Job Description

Salary : Company Overview :

We are a thriving Northshore IT Company seeking a dedicated and experienced Tier 3 Help Desk Specialist to join our team. Our company specializes in providing comprehensive IT solutions to customers on Bostons North Shore. We pride ourselves on offering hands-on support for customer networks and delivering exceptional service. If you are skilled in Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstation troubleshooting, and if you are excited about being part of a dynamic and collaborative environment, we encourage you to apply.

Position :

• Provide hands-on technical support for customer networks, addressing a variety of issues related to Azure, Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstations.
• Collaborate with team members to resolve complex technical challenges and deliver effective solutions.
• Travel to local customer sites in the Northshore of Boston region during business hours for on-site appointments, ensuring timely and efficient problem resolution.
• Conduct remote troubleshooting sessions, delivering remote support to clients as needed.
• Participate in maintaining and enhancing network security measures.
• Assist in configuring and maintaining Microsoft Exchange and Office 365 environments.

Responsibilities :

Location :

Team and Culture :

Hours and Work Arrangements :

Compensation and Benefits :

Qualifications :

Equal Opportunity Employer :

We are committed to diversity and equal opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

If you are passionate about technology, enjoy problem-solving, and thrive in a collaborative setting, we invite you to apply for this exciting opportunity to contribute to our growing IT team.