Senior Analyst, Customer Loyalty

Senior Analyst, Customer Loyalty

The Senior Analyst, Customer Loyalty is essential for driving operational efficiency and supporting strategic initiatives within our organization. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to translate business needs into actionable insights. They are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills.

Key responsibilities include :

• Leading project teams of analysts and other associates
• Performing data gathering tasks, synthesis, developing solutions, project / strategy planning, and data utilization
• Producing documents for teams and leadership to review and utilize
• Building skills and knowledge including self-development, team knowledge, and customer (internal) knowledge
• Delivering presentations to teams and executive leaders and sponsors
• Collaborating with cross-functional teams to implement solutions that enhance performance and scalability
• Ensuring the timely and accurate setup of program components or initiatives within the appropriate systems, aligning with business requirements and operational timelines
• Analyzing business processes to identify opportunities for improvement
• Presenting insights and recommendations to leadership to support operational strategy

Direct manager / direct reports :

Typically reports to Manager, Customer Loyalty

No associates report to this role on a permanent basis, but requires the leadership of a work group : assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action)

Travel requirements :

Typically requires overnight travel less than 10% of the time

Physical requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum qualifications :

Must be eighteen years of age or older

Must be legally permitted to work in the United States

Preferred qualifications :

Experience with tools such as Excel, PowerPoint, and BigQuery

A proactive approach to identifying and solving operational challenges

Strong analytical and problem-solving skills

Ability to communicate technical findings in a clear, business-friendly manner

A proactive mindset and a passion for continuous improvement

Minimum education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred education :

No additional education

Minimum years of work experience :

Preferred years of work experience :

No additional years of experience

Minimum leadership experience :

None

Preferred leadership experience :

None

Certifications :

None

Competencies :

Experience leading high performing teams

Consulting management and / or project management

Strong quantitative skills such as statistics and data analysis

Problem solving

Strong operations, retail and / or field knowledge

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.