Team Lead, Revenue Cycle

Team Lead, Revenue Cycle

The Team Lead is a member of the Revenue Cycle team within the Yield Management area of Cotiviti. This department will work directly with other members of Yield to ensure department expectations are accomplished. This role is responsible for training, leading, and daily oversight of Revenue Cycle Specialists, Specialist 2 and Seniors, as well as the knowledge share and refinement of Revenue Cycle processes. This includes daily communications with the client and Claim Audit personnel, as well as fielding projects assigned by the Manager and / or Senior Leadership. This individual ensures operational controls and day-to-day processes related to Revenue Cycle are in place (cash application, invoicing, reconciliations, and audit controls), monitors distribution of work across the team and adherence to all internal / external Service Letter Agreements. The Team Lead responds to all internal / external client inquiries in a timely, accurate, and professional manner.

Responsibilities :

• Hire, develop, coach, lead, and retain top-tier talent with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
• Delegates work to other members of the teams and works with the Senior on new hire material and training guides for the department.
• Analyzes the organization's revenue streams to identify opportunities to maximize revenue or margins.
• Collects, analyzes, and interprets revenue-related data across multiple revenue streams. Uses findings to recommend changes to product / service pricing based on availability and expected demand, with the goal of driving incremental revenue and increasing profitability.
• Modifies revenue management strategies to reach targeted markets.
• Monitors team or department efficiency and ensures that output meets expectations.
• Implements and administers organizational functions or processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations.
• Works with Manager, Revenue Cycle to assist with strategically planning, scheduling, and coordinating the work of the Revenue Cycle Team to achieve stated goals. Utilizes metrics to monitor and ensure all departmental activities are performed consistently within established client and company guidelines.
• Efficiently and effectively supervises assigned personnel, client requests, and Revenue Cycle workflows / systems.
• Serves as a Team Leader and / or escalation path for internal and external business constituents by providing leadership and direction in responding to complex inquiries and problem resolution.
• Consistent with good people management practices and company values, provides supervisory leadership and works with Manager, Revenue Cycle to direct the selection, supervision, evaluation, and development of team.
• Sets objectives and conducts performance reviews for the direct reports with assistance from the Manager, Revenue Cycle.
• Works collaboratively with Manager, Revenue Cycle-in consultation with Human Resources to recommend and implement performance management, progression, and compensation actions as warranted. Resolves employee concerns and other sensitive people issues consistent with Human Resources policies and guidelines.
• Follows established processes for training and career progression to enable revenue growth and staff development / engagement. Promotes and participates in knowledge sharing activities such as best practices, benchmarking, whitepapers, and tool enhancement.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities