Technical Support Specialist

Kadiak, LLC, a Koniag Government Company is seeking a Technical Support Specialist III with Top-Secret clearance to support Kadiak and our government customer in Washington, DC.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to :

Manage user roles, access permissions, and system settings within the CLC 360 Reference Application.

Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed

Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries

Conduct regular data audits to maintain the accuracy and integrity of system records

Track system usage and gather user feedback to recommend enhancements and process improvements

Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support

Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications

Assist with documenting IT support procedures and best practices to improve team knowledge sharing

Develop and maintain user guides, training materials, system documentation, and knowledge base articles

Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership

Requirements :

Bachelor's degree or Graduate degree in any field

State Department experience preferred

Able to be available for overseas travel

Able to work effectively with high-ranking officials of the State Department, other government agencies, and foreign governments

Have a strong understanding of the paper process at the State Department and other State Department procedures, such as travel planning and execution

Be able to communicate effectively both verbally and in writing

Top-Secret Clearance required

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military / veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer / Veterans / Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Client Techncial Support and Training

Job Function Technical IT Support Specialist

Pay Type Salary