Client Relationship Representative

Client Relationship Representative

CAE, the leader in aviation training, is seeking a friendly, customer-oriented, and highly motivated individual for a Client Relationship Representative to join our Client Relationship Team onsite at our Training Center in Dallas, working Tuesday through Saturday.

The Client Relationship Team at CAE Dallas ensures Bombardier clients receive a personalized, seamless training experience. This team builds and maintains trusted relationships, supports the customer experience strategy, and identifies opportunities to enhance client satisfaction through strategic problem-solving.

We're seeking a Client Relationship Representative who will deliver a smooth, confident journey for our clientspreparing them for the moments that matter.

Essential Duties & Responsibilities :

• Welcome and register clients at our training facility
• Answer and direct phone calls with professionalism and warmth
• Prepare client materials (badges, schedules, etc.)
• Ensure compliance with TSA and regulatory requirements during check-in
• Assist with client issues, schedule changes, and hospitality needs
• Support special events and entertainment arrangements for clients
• Collaborate with internal teams to ensure smooth operations
• Manages all aspects of customer training experience
• Contacts clients for pre-training introduction
• Provides executive level support to clients during their training event
• Assists with troubleshooting and provides necessary training materials
• Ensure classroom is properly set up and materials are available
• Work with third-party suppliers to support client needs

Requirements :

Vocational or technical degree

2 to 4 years in customer service or hospitality

Fluency in Spanish (written and verbal) preferred

Excellent communication and interpersonal skills

Ability to multitask and remain calm under pressure

Working Conditions :

Fast-paced aviation training facility with frequent interaction with students, instructors, and staff.

Primarily indoor office environment with occasional exposure to hangar or flight line areas.

Physical Effort :

Ability to sit, stand, and walk for extended periods.

Must be able to lift up to 25 pounds occasionally (e.g., moving training materials or supplies).

Manual dexterity for computer and phone use.

Clear speech and hearing for effective communication.

Position Type : Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.