Central Services Manager

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary : Central Services Manager

Sunbelt Rentals the fastest growing rental business in North America is seeking a Central Services Manager. The Central Service Manager is responsible for the overall operation of the service call center / dispatch operations.

Duties & Responsibilities :

• Manage the development and implementation of service operational procedures, policies, programs, systems and training.
• Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process.
• Ensure customer service levels are held to district standards.
• Recruit, hire, train, manage and develop service technicians.
• Work with PC locations to achieve desired financial results for location including profit and loss.
• Overseeing the design and delivery of service call center training programs.
• Monitoring calls for service quality assurance, handling escalated concerns that fall outside the service technicians.
• Leadership coaching employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.
• Set clear and measurable objectives for entire team.
• Direct various service technicians in the service performance of the equipment.
• Facilitate high level training to the affected Shop Foreman / Service Managers as well as assisting with placement.
• Work closely with performance standard audits to assist in identifying PC's weaknesses and address the service related issues.
• Manage human resource administration (payroll / scheduling / paperwork, etc.)
• Manage and direct all aspects of incoming service and preventative maintenance of equipment.
• Develops and monitors service quotas for volume and efficiencies.
• Manage parts inventory.
• Assist the Product Support Group in the service / safety bulletin program including prompt notification, continual monitoring, and follow-up correspondence with manufacturers.
• Assist in identifying manufacturers who are not able to meet established quality standards.
• Assists Product Managers in resolving quality, safety, and claim disputes with vendors.
• Maintain a communication program to communicate and record product issues throughout organization and product vendors.

Business Acumen :

Qualifications :

Base Pay Range : $63,520.00 - 87,340.00 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes : Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards.

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement) : 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day.

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. Sunbelt Rentals is an Equal Opportunity Employer - Minority / Female / Disabled / Veteran.