Director of Housekeeping

Director Of Housekeeping

Four Seasons Hotel New York Downtown is looking for a Director of Housekeeping who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Director of Housekeeping, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Assistant Director of Rooms for New York Downtown.

The Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Director of Housekeeping, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences.

Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Basic Purpose : Manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry / Valet Department. Maximize efficiency and productivity for the Housekeeping department. Ensure all guests receive the highest level of service and handle all inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons' policies.

Essential Functions :

• Manages the staff of the Housekeeping Department.
• Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness.
• Assigns staff to complete the needed activities for the day. Monitors staff's activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Inspects all areas of responsibility daily.
• Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
• Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained.
• Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
• Assures effective operation of the Laundry / Valet Department.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.

Non-Essential Functions :

Salary Expectations- $120,000- $135,000

Knowledge and Skills :

What to Expect : You Will

We look forward to receiving your application!