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IT Service Desk Representative
VirtualVocationsRaleigh, North Carolina, United States8 days ago
Job type
- Full-time
Job description
A company is looking for a Tier 1 IT Service Desk Representative.
Key Responsibilities
Provide frontline support for end-users by diagnosing and resolving basic technical issues
Manage incident tickets and resolve user issues related to software, hardware, and connectivity
Escalate technical issues when necessary
Required Qualifications
Associate's or Bachelor's degree in IT or related field
Certifications : CompTIA A+ or Network+, Microsoft 365 Certified : Modern Desktop Administrator Associate, and ITIL Foundation Certification
Minimum 1 year supporting macOS and remote access tools
Minimum 3 years in an IT call center or help desk environment
Minimum 3 years supporting Microsoft Windows 10 and Office 365
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It Service Desk • Raleigh, North Carolina, United States
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