CSR - VII

Seeking an experienced customer service associate to manage all aspects of orders processing and fulfillment, ensure a timely response to internal / external customer requests to achieve customer satisfaction goals. Candidates are required to have good computer experience with MS Excel for data analysis (this includes knowledge of formulas, pivots and v-lookups).

General Duties :

• Assist in the daily aspects of order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Assist in generating reports.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
• Provide estimate delivery time if the request cant be made on time
• Assist to verify OSD & exception handling cases to feedback to customer.
• Other duties as assigned.
• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Help keep the warehouse always organized and clean (may lift and move trays up to 20 lbs.)
• Responsible for maintaining a positive work environment while supporting the company culture and fostering a healthy and safe work environment, focusing on the well-being of all associates.

Qualifications - Education and / or Experience

To apply send resume to ana@employeemagnets.com