ICT Support Technician

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world

Job Title : ICT Support Technician

Location : Lewisville, TX, 75067

Duration : 12 Months

Job Type : Temporary Assignment

Work Type : Onsite

Job Description :

The purpose of the Technician role is to install and monitor cost efficient technical and maintenance activities in our Service Delivery environment that meet both, our user's requirements and their business needs.

Typical Interfaces Engineers, Line Management, Project Management, Local Facility Management Organization, ARP / ASP / 3rd Party Providers, Asset Management Tools & Resources Client Project Place (EPP), Client Collaboration (Client Coll), Client Doc (document management), Snitcher, GORDON, Microsoft Lync, Front Office support phone & outlook, Change and Capacity Manager (CCM tool, read access), Request Tracker (RTT), Vendor agreements documents (support & licenses), SAM Web (used for search of HW), Visual collaboration tools (whiteboards, notes e.g.; used for agile ways of working), Tools and processes for monitoring Behavioral Competences

Delivering result and meeting customer expectations

Applying expertise and technology

Following instructions and procedures

Adapting and responding to change

TekWissen Group is an equal opportunity employer supporting workforce diversity.