Subaru Business Development Representative

Description : POSITION SUMMARY : The Business Development Center(BDC) Representative is primarily responsible for answering all incoming Sales / Service phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention.ESSENTIAL DUTIES : Answer incoming Sales / Service calls, schedules sales appointments, and secure client information in a courteous and professional manner. Answer incoming Sales / Service Appointment and Internet leads for Subaru, Audi and VW and ensure successful handoffs of phone and internet leads to Sales Consultants / Service Advisors. Adhere to pre-set phone scripts and make suggestions for improvements to management. Document conversations with customers in a detailed and through manner to allow reference of conversation notes at a future date. Follow up with and re-schedule no-show customer appointments. Accurately maintain and update the BDC Call Log Take photos of inventory to ensure accurate inventory representation on websites.Requirements : Education and Experience : High School Diploma or Equivalent.Compensation details : 17-22 Hourly WagePI5118e1874d94-29952-28931311 #True