Customer Support Agent

Customer Support Agent

We are looking for two dedicated Customer Support Agents to join our team. The ideal candidates will have excellent communication skills, a strong customer-first mindset, and hands-on experience with Gorgias and Shopify. In addition to handling customer inquiries, you will also be responsible for editing and adding products to our online store.

Key Responsibilities

• Provide timely, professional, and empathetic support to customers via Gorgias (email, chat, or social channels).
• Handle customer inquiries, order updates, returns, and refunds efficiently.
• Troubleshoot product and order-related issues and escalate when necessary.
• Maintain accurate and up-to-date product listings in Shopify, including descriptions, images, and pricing.
• Ensure all product updates are accurate and aligned with company branding.
• Monitor and report recurring issues or customer feedback to improve processes.
• Collaborate with the team to optimize the overall customer experience.

Preferred Skills (a plus, but not required) :