Assistant Manager, Customer Service & Call Center

Assistant Manager, Customer Service & Call Center

Join to apply for the Assistant Manager, Customer Service & Call Center role at Beam Living

Assistant Manager, Customer Service & Call Center

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Join to apply for the Assistant Manager, Customer Service & Call Center role at Beam Living

Job Title : Assistant Manager, Resident Services

FLSA Status : Salaried / Non-Exempt

Location : New York, NY

Worksite Status : Onsite

We're Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

We are a group of people who believe in making every day better than yesterday. We put people first because we know that's how you create incredible communities. We are on a mission to make city life happier – want to join us?

As an Assistant Manager on the Resident Services team, you'll be responsible for supporting the Resident Services team, helping others, solving complex problems, and delivering best-in-class customer service to our residents.

As a Leader On Our Team, You Should Be

• A passionate person who believes in helping others win by providing the resources and development necessary to grow.
• An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
• An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives.
• Authentic. Bring your best self to work, let's do something amazing.
• Flexible knowing and expecting that things change and that's what makes our business stronger.

What You Will Do

What You Should Have

What We Offer

We owe it to our people - both residents and Beam team members – to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it's fair, but because it's what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we'll always let you know where you stand, and we strive to help you get where you want to go.

At Beam, you'll be surrounded by people who model our Cultural Responsibilities :

Base Salary : $68,500 – $72,500

Exact compensation may vary based on skills, experience & location.

Benefits : First and foremost, we're human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you – physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.

A Few Of The People You Will Work With

Siobhan

Kaitlin

Ashely

Diversity, equity, and inclusion is critical to our success as a company. That said, it's not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

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