Driverless Vehicle Assistance Advisor (Autonomous Vehicle Industry)

About Us A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations.

We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero.

So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

The Role Are you ready to be the driving force behind the future of transportation? Are you flexible, adaptable, dynamic, and collaborative?

Are you a strong problem-solver?Do you have strong attention to detail and the ability to adapt on the fly to evolving situations?

Can you work effectively in a team setting? Do you have strong computer skills? Do you have customer service / customer support experience?

If this sounds like you, we are looking for Driverless Vehicle Assistance Advisors to provide vehicular assistance before, during, and / or after driverless trips through our proprietary tooling that interacts with driverless vehicles when they are on the road.

And we will train you! This role requires 4 or 5 days a week in our Phoenix office (zip : 85040). The exact number of days depends on the shift.

What you’ll do : Aiding a fleet of driverless vehicles in navigating their surroundings. Supporting vehicles with any and all issues that might occur before, after and / or during their ride.

Troubleshooting technical issues faced by autonomous vehicles. Documenting scenarios requiring additional support by the internal stakeholder teams.

Quickly and independently exercising a high degree of good judgment. Maintaining a helpful and calm composure in simple and difficult situations, while always providing first-rate vehicular support.

Recognizing patterns and properly categorizing support issues. Supporting product testing for various engineering groups.

What we expect from you : Ability to focus on efficiently monitoring a vehicle utilizing specific software. Strong oral / written communication and interpersonal skills.

Dedication to work through dynamic situations and the ability to keep calm, perform well and act collaboratively while under pressure.

High attention to detail and strong execution skills. Comfortable and experienced with software technology, including Google Suite.

Enthusiasm for driverless cars. You will be required to successfully complete a background check, drug screen, and DMV Motor Vehicle Record check.

MVR screen includes being licensed to drive a motor vehicle in the U.S. for three years and no more than one point on the driving record.

What you’ll get in return : Full-time employment Competitive compensation based on experience A dedicated wellness program, including support from an in-house psychologist Attractive benefits package including medical, dental, and vision options based on location Access to free posture-based fitness workouts from home Paid Sabbatical Leave Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture is at our core Culture leads, success follows.

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction.

It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally.

Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues PartnerHero is proud to be an equal opportunity workplace.

We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.

If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.

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