IT Systems Specialist III (Mission Viejo)

IT Systems Specialist III

Salary : $8,325.00 - $11,771.00 Monthly

Location : Saddleback College - Mission Viejo, CA

Job Type : SC - Staff (Full-Time)

Work Schedule : Monday - Friday (8 : 00 AM - 5 : 00 PM) - Schedule and shift are subject to change in accordance with the department's needs.

Hours per Week : 40 Months per Year 12

Summary Description : Under less direction than the lower level positions in this series, from the appropriate level manager or administrator designee, assumes responsibility for a variety of complex, technical functions related to local and wide area voice and data networks, including design, engineering, installation, maintenance and operations; troubleshoots networking issues and equipment; and builds, configures and installs computer systems, servers, workstations, software and hardware for use in the overall networking environment.

Distinguishing Characteristics : This is the highest level in the IT Systems Specialist series and is assigned duties and projects requiring significant expertise. This class is distinguished by the level of specialized, functional or technical expertise beyond the journey level and is expected to provide advanced technical support to more complex networking systems, servers and related applications.

Representative Duties : The following duties are typical for this classification. Incumbents may not perform all of the listed duties and / or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Knowledge of : Complex Institutional systems, physical and virtual systems and other related peripherals, including printers, computer labs, conference rooms, servers, network equipment and other learning spaces and technologies. Operational characteristics of local and wide area network systems. Operational characteristics of a variety of communication systems and devices. Operational characteristics of network security technologies including but not limited to Firewalls, NAC, SEIM, EDR, Vulnerability Scanners. Advanced principles of Voice over IP or equivalent technologies. Advanced principles of Infrastructure As A Service cloud technologies Operational characteristics of virtualization technologies Advanced principles and practices of troubleshooting technical network and computer system hardware and software problems. Advanced principles and practices of network server design, engineering, installation and maintenance. Personal computer hardware and software components. Principles and practices of customer service. Operational characteristics of various computer software packages. Methods and techniques of developing technical documentation and training materials. Data and network standards and applications. Application of scripting to perform tasks and a working knowledge of commonly used scripting programming languages and application programs. Equipment and materials currently available for new and revised data network installations. Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections. Use of tools and equipment required for installation and maintenance of data communication circuits and wiring.

Ability to : Conduct surveys of existing network installations, evaluate their effectiveness and efficiency and recommend design modifications to systems or equipment, as necessary. Plan, design, configure and maintain effective and efficient network systems, server resources and client workstations to meet District and College guidelines. Evaluate the effectiveness and efficiency of existing network installations and recommend appropriate design modifications as necessary. Analyze and complete the installation, configuration and resource allocation requirements of various applications and programming languages. Assimilate and analyze data and prepare accurate and concise engineering reports and studies. Analyze technical problems accurately and recommend or take an effective course of action. Plan and organize large projects requiring the involvement of several departments. Act as team leader on major projects making assignments, reviewing work and maintaining quality control. Train staff in principles of network engineering and operating principles of equipment. Make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs. Respond to and identify user network and computer related problems. Work independently in the absence of supervision. Communicate technical information to a wide variety of users. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines : Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be : Education / Training : Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field. Substantial directly related work experience and / or related technical certifications may substitute for formal education. Experience : Four years of technical work experience in data communication, technical support and network service operations as a network / systems technician and / or data communications analyst.

Work Environment and Physical Demands : The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with academic and classified staff and others. At least minimal environmental controls are in place to ensure health and comfort.

Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and / or pull light to moderate amounts of weight; to operate office and multimedia equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision : See in the normal visual range with or without correction. Hearing : Hear in the normal audio range with or without correction.