Patient Accounts Specialist
GILCHRISTBaltimore, MD, US- Full-time
Collections Representative
Under direct supervision, performs all collection functions on account balances within assigned financial classes. Those on the collections / self-pay team will also be required to serve as a representative of GBMC in court for collection of co-pays, deductibles or coinsurances.
Education
HS or GED
Experience
One year of administrative experience, 6 months of direct billing or collections experience preferred and 1 year of customer service, preferably in a healthcare or insurance environment.
Skills
Knowledge of collection procedures, laws, rules and regulations
Skill in written and oral communications
Skill in performing arithmetic calculations
Physical Requirements
Ability to concentrate and pay close attention to detail.
Ability to sit for long periods of time.
Working Conditions
Normal office work environment
Those working on the collection / self-pay team will be required to occasionally travel to / from court sites (throughout Maryland) for court assigned appearances.
Principal Duties and Responsibilities :
Follows-up on patient and insurance balances via telephone contacts, on-line follow-up and appropriate collection letter utilization within assigned timeline and in accordance with assigned work lists.
Ensures secondary billing on accounts with secondary liability, follows-up on any unpaid balances.
Processes rejections and inquiries from third party payers. Provides corrected data and resubmits bills as necessary.
Ensures late charge billing and proper posting to accounts.
Responds to patient and third party payor inquiries / complaints regarding patient accounts via telephone, mail and in person.
Reconciles third party payment vouchers, ensuring proper reimbursement.
Identifies and communicates problems, issues and negative trends for third party payers to the team coordinator or supervisor for investigation.
Those on the collections / self-pay team will also serve as a representative of GBMC in court for collection of co-pays, deductibles or coinsurances.
All Roles Must Demonstrate GBMC Values :
Respect
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
Meets and / or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients / families / coworkers
Results
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products / services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$16.85 - $25.59
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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