Senior Analyst, MET Ops Process

Met Field Operations Manager

Position Purpose : Develops and implements standard operating procedures that govern MET field operations. Implements continuous improvement projects that drive efficiency and effectiveness in the services that MET provides.

Key Responsibilities :

• Collaborate cross-functionally and with MET field team to develop and maintain MET SOPs to ensure MET services are delivered efficiently and meet or exceed quality standards.
• Partner with internal and external partners to continuously improve MET processes and service.
• Develop, implement, and manage MET's quality control processes.
• Build and maintain strong cross-functional relationships with MET field teams, retail operations, etc. and actively support cross-functional initiatives to drive improved overall business performance of MET.
• Oversee functional responsibilities of 3rd party service providers.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.